Privacy policy

This policy explains how Pool Creatures handles your personal information when you use Pool Creatures.

What we collect. Your name, email address, country and (if you give it) billing address when you order. Messages you send through the contact form. Basic technical logs needed to run and secure the site.

Card details. Card payments are processed by our payment processor. We never see or store your full card number.

How we use it. To process and deliver your order, provide support, prevent fraud and meet legal and accounting obligations. We don't sell your data or send marketing without your consent.

Cookies. We use only essential cookies, for your shopping cart and for staff sign-in. We use no advertising or tracking cookies.

Retention. Order records are kept for as long as tax and accounting law requires. Contact messages are deleted after 24 months.

Your rights. You can ask to see, correct or delete your personal data by emailing support@poolcreatures.com.