Refund policy

Activation guarantee. If a licence key you bought from us doesn't activate, contact us within 30 days of purchase with your order number. We'll replace the key or give you a full refund.

Before delivery. If your key hasn't been delivered yet, you can cancel your order for a full refund.

After delivery. Because licence keys can't be returned once revealed, we can't refund keys that have been delivered and work, except where the law requires it.

How to ask. Email support@poolcreatures.com with your order number. Approved refunds go back to the original card, usually within 5 to 10 business days.